Customer Services and Complaint Handling

Contract Cleaning in London

Customer Services

The Customer Services team can be contacted via:

Tel: 020 8834 1142

Email: info@purgo.co.uk

We understand how vital clear communication is to the success of a working relationship. Therefore, Purgo Supply Services employs a dedicated team of office based Customer Services personnel to provide in-depth information on cleaning services and procedures. Furthermore, the team operates by following a quick response policy as we wish to keep our clients as informed as possible at all times.

We appreciate that our clients need a bespoke service. To achieve this, our specifically trained Contract Management team ensure each custom built cleaning schedules captures all essential requirements. As a result, this approach ensures the best standard of cleaning achieved. Purgo’s management team pride themselves on their personal approach and clear client communication.

Complaint Handling

Purgo Supply Services recognise the importance of client satisfaction. An immediate Complaint Handling response is put in place when a client raises a concern of current service delivery.

Our ISO Quality Management team will visit the site and form an action plan to resolve the issues raised as promptly as possible. The management team will also train our on-site operatives to ensure there is no repeat of the concerns. All findings are documented following the issue being resolved for future learning and development.

This approach allows us to continually develop as a business and ensure that our wider workforce is trained appropriately.